Leadership

Spotlight on Leading and Learning with Agility: Abbie More, Product Group Manager, Friesland Campina Ingredients

Pamela Meyer
Spotlight on Leading and Learning with Agility: Abbie More, Product Group Manager, Friesland Campina Ingredients

Abbie More, Product Group Manager, Friesland Campina and Level 3 PSIA Ski Instructor

In Staying in the Game: Leading and Learning with Agility for a Dynamic Future, I share the lessons I learned from some of the world’s most agile leaders across sectors. Based on this work, I introduced a new type of leadership: Embodied Agile Leadership. Embodied Agile Leaders (EALs) embody the values and practices of agile leadership and are attuned to their bodies and environment as a source of agile learning feedback, energy, and resiliency.

In this month’s spotlight, I shine a light on Abbie More, a leader in another dynamic industry that depends on Embodied Agile Leaders at all levels to adapt and innovate in response to constant change. I also draw from a few brief excerpts from Staying in the Game while sharing some of Abbie’s inspiring, actionable insights. I’ve been lucky to learn from Abbie’s wisdom on and off the mountain over the last several years. Through countless conversations on chairlifts and après ski beverages, training camp meetings, and Zoom calls, we have explored how the mountain is sometimes more than just a metaphor for the unpredictable terrain in business.

To be effective in an ever-changing landscape and ready for a dynamic future, EALs have learned to shift from planning to preparing.

As Product Group Manager at Netherlands-based FrieslandCampina Ingredients, Abbie More has made this shift throughout her career. In addition to leading a cross-functional team of scientists and product specialists in an ever-evolving arena, Abbie taps her experience moving through to the highest ranks of professional ski instructing and race coaching. The goal in both, she discovered, is not to ignore or be without fear when the stakes are high. She shared, “I have had several instances in my ski life when I’ve been terrified.”

The key is to realistically assess the barrier and transform it into an opportunity. Abbie had a breakthrough at the top of a particularly challenging run that has guided her success ever since. While trying out for the Development Team of the Professional Ski Instructors of America, the next level for advanced instructors, she shared: “I saw a catwalk, and I thought,

“I could just bail. This is too scary. This is too hard for me. What if I can’t ski? What if I can’t turn my feet? Let me just do that. Let me just take the easy way down, and we’ll forget this ever happened.” Then I said, “Yeah, right, and you look at yourself in the mirror tomorrow morning, and you’ll be really disappointed. Just stop it and do it.” I did, and nothing bad happened to me. I had an awesome run. I felt great about it. I got really good feedback, so I try and remind myself of challenging points like that when something was scary to me. It was a risk. Yeah, I had to put myself out there that day. Seven or eight examiners had their little cards in their hands, and they were watching me and taking notes. They were watching my every move, and I had to challenge myself to make a shift. Your head wants to say, “They’re going to watch for mistakes.” But I was able to turn that around and say, “They’re going to watch for your good movements.”

Assessing the situation through embodied reflection and shifting her mindset has translated into Abbie’s leadership role. For example, when she delivers her quarterly report to the global organization, Abbie reminds herself, “You got this. You know what you’re doing. They’re not looking to you for mistakes. They’re looking to you for information to help the organization. Just drawing from those experiences, turning my mindset around has really, really helped me get through some hard things, some challenging things.”

Abbie More Practices Continuous Improvement on and Off the Mountain

Embodied Awareness and Reflection

For EALs like Abbie, embodied reflection means going beyond cognitive awareness and understanding. It is rooted in attunement to what is happening in the body and discerning the messages found there. For this reason, embodied reflection starts with embodied awareness. With awareness, we can learn and adapt to our current reality, often in the present moment. For example, if you have ever presented in front of a group and become aware of your mouth getting dry, your face flushing, and perhaps speaking so quickly you are running out of breath, you have experienced embodied awareness. With embodied reflection, you might have chosen to pause, catch your breath, and take a sip of water to regroup and reconnect with yourself and your audience. Without embodied awareness or reflection, you might have found yourself ignoring these signals and motoring on, missing the opportunity to make intentional shifts.

Embodied reflection can be especially helpful for EALs who are leading with learning and have an intention or outcome in mind. Intentionality provides a focus so they can translate their embodied reflection into specific action, whether it be going faster, engaging an audience, or improving business results.

Agility and Action Through Embodied Awareness

Abbie’s experience on the mountain and leading her team demonstrates that we don’t need to be hijacked by our nervous system’s well-meaning but clumsy attempts to preserve our safety. With self-awareness, we can recognize the signs of negativity bias and intentionally shift to overcome it. The first step is being mindful of and understanding our embodied experience in high-stress situations or even as we anticipate venturing from the safety of our familiar surroundings for a new challenge or opportunity. Persevering also means not waiting for someone else to inspire or motivate you. Abbie More shared, “In business, you have to take responsibility. If you have a challenge in business, if there’s an account you just can’t get into, take ownership of it. Don’t sit back and say, ‘Well, they won’t take my calls.’ Figure out how to make it happen.”

Embodying an Agile Mindset

Mindset plays a critical role in fostering and inspiring strength and resiliency. Abbie shared how she carries her agile mindset and mental toughness from her regular morning workouts into her workplace for strength and resiliency.

Two of my workouts are circuit classes with ten stations set up, and we do five rounds. It’s 30 seconds of work at each station and 30 seconds of rest. I have a friend who comes to these who’s a retired state trooper. He will typically be at the station right next to me, so either I follow him or he follows me. Besides all the banter back and forth, it’s funny because we’ll get to a station, and maybe there’s a burpee station or another tough station. Whatever the station is, he approaches it like, “Ugh, I gotta go do this one.” I’m like, “Really? That’s my favorite!” I remember one the first times we did this. He’d get to each station and say, “Oh, I have to go to this station.” I was like, “That’s my favorite!” All the way around. Suddenly he looked at me, and says, “I know what you’re doing.” I said, “You have to make each of them your favorite. You have to look at them as, ‘I’m going to have fun here. I have to have fun for only 30 seconds, and I’m going to make the best of it.’” Let’s face it, do you really think burpees are fun? Nobody does, but if you tell yourself, “This is my favorite. I am going to have fun with it,” then you can find something positive about it. It’s the same with work. “Hey, I have a challenging issue ahead of me. It’s stuff I really don’t like dealing with. It’s not sexy. It’s not fun. But it’s necessary. I’m going to make it my favorite, too.

Abbie describes the kind of intentional mindset shifting as the hallmark of EALs who can stay strong and resilient. Rather than give in to the first impulse to resist tough challenges or simply “get through them,” EALs actively choose a positive mindset and find the opportunity within them. By doing so, they find and create energy rather than become unnecessarily depleted. This is why people love working with (and working out next to) EALs! And who knows, maybe you will learn to love the burpees in your day, too.

The Value of Holding Your Goals Lightly

I recently caught up with Abbie on the slopes of Colorado to hear her latest insights. In our first conversation, she shared lessons she has learned about holding your goals lightly — on and off the mountain:

With an agile mindset and a readiness to adapt to improve results and generate more value, leaders like Abbie More inspire us to lead and learn with agility when conditions change.

READ MORE ways Abbie More and other Embodied Agile Leaders from across industries lead and learn with agility for a dynamic future in Staying in the Game: Leading and Learning with Agility for a Dynamic Future. Now Available on Audible!

Staying in the Game wins 2023 BIBA award!

FOLLOW Pamela on LinkedIn and read the original post here.

Agile Leadership Development in an AI World: Why You Still Need Living, Breathing Learning Professionals

Pamela Meyer

Or Eight Ways GenAI Can (and Cannot) Enhance Your Leadership Development Strategies 

Generative AI (GenAI) has revolutionized everything from customer service to software development. Referring to platforms, apps, and other new tech that can generate images, text, and even write code, GenAI enables businesses to be nimbler, more responsive, and offer greater customized solutions than ever.

Slowing Down to Go Fast in the World of AI

Before you start downsizing your learning and development team or abandoning your mentoring and coaching programs, this article will help you slow down and assess the value and limitations of GenAI strategies for learning and leadership development.

One of my favorite questions to ask the leaders I have worked with over the last twenty-plus years is, “Think of an experience that changed you in a significant way.”

In response to this prompt, I have heard stories that include a leader who received the challenging feedback they needed to hear from a mentor at just the right time, a leader who gave a stagnating team member a new stretch assignment, a former professor who helped a CEO sort through a complex ethical dilemma, and a friend who was a sounding board in a way that helped her decide in a high-stakes situation with competing priorities.

Other emerging leaders have described being thrown into new situations where they discovered or developed a talent or capability they didn’t know they had or a breakthrough that emerged in a safe yet challenging learning environment. I have also witnessed leaders who were able to rise to the occasion and effectively respond to the unexpected and unplanned by connecting with a critical resource via a trusted partner who generously engaged their network.

These stories of impactful and transformative experiences share a common thread: they were relational, not transactional, just like leadership. Transformation and growth do not happen in a vacuum; they occur over time, through iterations of experimentation and feedback, and in relationship with colleagues, trusted advisors, and within the context and culture of their organizations and wider business ecosystem.

Technology cannot replace the relational interactions at the heart of leadership development and effectiveness.

If you work in learning and leadership development, I don’t have to remind you that:

  • Leadership is Relational, Not Transactional
  • Leadership Development is Iterative and Happens Over Time
  • Leadership Development is Contextual and Cultural

For example, in my work with leaders, we start from the premise that learning about Embodied Agile Leadership (EAL) is not the same as embodying agile leadership. Leadership development requires active engagement in what I call the Three C’s: Competence development, Confidence-building, and the Capacity to perform effectively in a wide range of unexpected and unplanned situations.

In the excitement over GenAI’s capabilities and benefits for learning and leadership development, we mustn’t lose sight of the role and value of human interactions at the heart of leadership growth and development. These same interactions and the trust and understanding they foster are also at the heart of how we make sense of complex situations, get things done, and ultimately generate and deliver value for customers and stakeholders.

Be Responsive, Not Reactive

It’s good news that technology will continue to evolve and become even better at recognizing patterns, analyzing data, and generating content. As learning leaders, we are responsible for evolving with the technology and guiding our colleagues and clients on GenAI’s value and limitations in supporting leadership impact and success.

Rather than reacting out of our initial excitement or existential fear, we can respond in a way that engages and partners with all available resources to support leaders’ success. With this in mind, here is my high-level overview of some ways learning leaders can tap generative AI, along with insights into ways your role as a living, breathing, relational human being is more important than ever. I began this reflection by asking ChatGPT: How Can Generative AI Enhance Agile Leadership Development?

What follows are eight headlines inspired by the AI-generated list, along with my human-generated response, inspired by several conversations with learning colleagues and clients about the role that learning leaders, including peers, mentors, coaches, and learning and development professionals, can and must play to ensure leadership success, particularly in a fast-paced, uncertain present and for a dynamic future:

Eight Ways Gen AI Can (and Cannot) Enhance Your Leadership Development Strategies

  1. Creation of Personalized Learning Plans
  • GenAI can analyze individual leadership styles, strengths, and areas for improvement based on performance data.
  • It can also generate personalized learning plans that cater to each leader’s specific needs and preferences, ensuring a more targeted and effective development journey.

Living Learning Professionals and Partners: can understand the nuance and complexity of each leader’s role and current context in a way that data analytics simply cannot. Ideally, leaders partner with a coach or mentor who can serve as a sounding board and guide to interpret assessment results and collaborate to refine AI-generated learning plans. This way, the leader has a learning and action plan relevant to their current context and business goals. Additionally, they have a human being with whom they can interact to brainstorm, troubleshoot, and reflect on their progress with accountability. Leaders seeking to develop leadership agility need a trusted partner to help them stretch and adapt as conditions change.

  1. Simulation and Scenario Training
  • Realistic leadership scenarios can be simulated through generative AI, providing leaders with a safe environment to practice decision-making and problem-solving.
  • Leaders can engage in virtual scenarios that mimic real-world challenges, helping them develop agile thinking and decision-making skills.

Living Learning Professionals and Partners can help refine and maximize the value of scenario-based training, which can be highly effective in assisting leaders in building their confidence in VUCA (volatile, uncertain, complex, and ambiguous) situations. To make the most of these experiences, leaders can partner with a coach, mentor, or peer to refine their agile leadership development goals before the learning experience. After participating in the scenario, leaders can partner again to reflect on their experience, including what they did well and areas for improvement. Leaving this to AI removes an essential aspect of leadership development that is critical to building competence and confidence. Learning professionals and trusted peers can also help leaders connect their scenario-based learning and the high stakes of their current reality, resulting in actionable insights.

  1. Continuous Feedback and Coaching
  • GenAI can offer real-time feedback on leadership behaviors, communication styles, and decision-making processes.
  • Automated coaching systems can provide constructive insights and suggestions for improvement, enabling leaders to iterate and adapt their approach in real time.

Living Learning Professionals and Partners are critical in understanding the complexity of the leaders’ current context and adapting any AI-generated suggestions. A learning partner can also be a sounding board to help leaders prioritize actions that will make the best use of available resources and deliver the greatest value to their stakeholders. Learning leaders can grasp the subtleties of organizational culture, industry-specific challenges, and individual nuances that are challenging for AI to comprehend fully. They can also suggest more learning and development resources based on their in-depth knowledge of the organization and industry. Trust is crucial in leadership development, and the human element plays a significant role in establishing and maintaining it.

Coaches can build this trust with leaders, creating a supportive and confidential space for discussions.

  1. Data-Driven Decision Making
  • By analyzing large datasets, GenAI can identify trends, patterns, and correlations related to leadership effectiveness.
  • Leaders can leverage these insights for data-driven decision-making, enhancing their ability to adapt to changing circumstances.

Living Learning Professionals and Partners help leaders make sense of data analytics within the organizational context and culture and can support ethical decision-making. In a fast-paced environment, starting with AI-generated suggestions based on large-scale industry trends or other benchmarks can be helpful. These suggestions, however, are only a starting point. As leaders engage with these suggestions, they must prioritize growth strategies based on their current capacity, available resources, and most pressing goals and accountabilities. In partnership with a peer, mentor, or coach, this process is an opportunity to increase self-awareness and identify biases and blind spots in the decision-making process. Relational decision-making also fosters accountability, the formation of trusting relationships to draw on to make sense of complex situations and competing priorities, and the reduction of uncertainty.

  1. Adaptive Leadership Development Programs
  • GenAI can continuously assess leaders’ progress and adapt the development program based on their evolving needs and the changing business environment.
  • This adaptability ensures that leadership development remains relevant and aligned with the organization’s goals and challenges.

Living Learning Professionals and Partners can help foster the learning agility at the core of sustained leadership agility. GenAI platforms can learn your leaders’ priorities and refine and adapt their suggestions and guidance. However, trusted learning partners with a deep understanding and relational ties across your organization and business ecosystem are best positioned to help leaders identify and engage their networks to identify the stretch opportunities best suited to develop learning agility.

  1. Natural Language Processing for Communication Enhancement
  • GenAI, particularly using natural language processing, can assist leaders in improving their communication skills.
  • It can analyze written and spoken communication, offering suggestions for clearer and more effective messaging and fostering better collaboration within agile teams.

Living Learning Professionals and Partners know that only humans who have lived the experiences and gained wisdom through mileage can inspire through authentic personal stories. They are also adept at weaving their unique narratives into one-on-ones and coaching sessions to create genuine connections and foster trust. Situationally, they can also understand and respond to the complexity of human interaction and nuances in tone, body language, and emotion that are essential for effective communication. By incorporating authenticity and personal stories, learning professionals and partners create a safe space for individuals to explore their communication styles, address challenges, and develop strategies for more impactful interactions. This human touch adds another layer of empathy and understanding to foster meaningful communication and build strong, collaborative relationships.

  1. Predictive Analytics for Leadership Success
  • Generative AI can use predictive analytics to identify potential leadership success factors and areas of improvement.
  • AI can analyze historical leadership data and success metrics to provide insights into the traits and behaviors contributing to effective leadership in an agile environment.

Living Learning Professionals and Partners can ensure that AI-generated prescriptive approaches and assessment results are held lightly. The best AI metrics can do is describe various behaviors that correlate with a range of outcomes. It is important to remember that these benchmarks do not necessarily prescribe one-size-fits-all solutions for any single leader or the complexities and competing priorities of their context and accountabilities. For this, leaders need a trusted thinking partner, coach, or mentor who can serve as a sounding board.

  1. Customized Content Creation
  • GenAI can automate and customize the creation of learning materials, generating content such as quizzes, case studies, and simulations.
  • This accelerates the content creation, ensuring a constant supply of fresh and relevant materials.

Living Learning Professionals and Partners understand the difference between providing content that helps leaders learn about something and developing the Competence, Confidence, and Capacity to draw on new learning in high-stakes and complex business environments. To develop these Three C’s, leaders need humans adept at facilitating group discussions, fostering collaboration, and managing group dynamics. Live experts can create a safe and interactive learning environment, encouraging open communication and collaboration among leaders. In addition, agile leadership development often requires real-time adjustments to learning strategies and interventions. Learning professionals can quickly adapt their real-time guidance in response to team dynamics, emerging situations, or learning opportunities. Live facilitators can also key into individual needs to inspire and motivate leaders, fostering a positive mindset and a commitment to continuous improvement. These interactions provide meaningful encouragement through shared stories, personal experiences, and role modeling, which even the most sophisticated AI platform is challenged to replicate authentically.

While AI can enhance many aspects of leadership development, combining AI resources and live learning experts creates a more holistic and effective approach. As you continue to evolve your leadership development strategies, the key is to engage technology for data-driven insights and efficiency while preserving the human touch for the complex interpersonal dynamics and individualized and critical context-specific elements of agile leadership development.

Link to the Original Article on LinkedIn

Spotlight on Leading and Learning with Agility: Chris Mikulski, Head of HR for H&M Americas

Pamela Meyer
Chris Mikulski

Chris Mikulski, Head of HR for H&M Americas

In Staying in the Game: Leading and Learning with Agility for a Dynamic Future, I share the lessons I learned from some of the world’s most agile leaders across sectors. Based on this work, I introduced a new type of leadership, Embodied Agile Leadership. Embodied Agile Leaders (EALs) embody the values and practices of agile leadership and are attuned to their body as a source of agile learning feedback, energy, and resiliency.

In this spotlight, I shine a light on Chris Mikulski, a leader in an industry that depends on Embodied Agile Leaders at all levels to adapt and innovate in response to constant change. I also draw from a few brief excerpts from Staying in the Game while sharing some inspiring, actionable insights.

A key role EALs play in fostering engagement and agility is to create a workplace environment where everyone feels they can bring their whole self to work and are part of something meaningful and bigger than themselves. Belonging is the foundation of high performance.

Creating Space for Belonging

Few people understand the value of creating environments of acceptance and belonging in business more than Chris Mikulski, the Head of H.R. Americas for H&M Clothing. He has spent his entire work life in retail and shared that “some of the best times in my career were working in a store because of the diverse community you

“It’s really about the culture of a great workplace” —Chris Mikulski

become a part of.” When I asked Chris to tell me more about the value of creating such spaces in the rapidly changing and highly competitive fashion business, he shared,

[Community] gets you through the challenges and the hard times. And it impacts our ability to be competitive because we inspire each other to do better. We inspire each other to show up. If there’s a connection at the other end of your decision, I think you’re more likely to make that decision with that connection in mind. So whether it’s your favorite person who is closing the store tonight or somebody who you’ve built a bond with is working…you will be more inclined to make a decision that supports their success and to persevere past doubts or obstacles that we sometimes set for ourselves.

At times when companies have scrambled to fill jobs with talented, engaged people at all levels of the organization, H&M has leaned into its “Be Yourself & More”[1] recruiting and career development initiatives, which are more relevant than ever. Seventy-six percent of job seekers and employees reported that a diverse workforce is an important factor when evaluating companies and job offers.[2] Companies that truly value diversity don’t just stop at the head count; they ensure the heads count. Chris described how important this is to him personally and what it means well beyond “words on paper.”

I think naturally, as humans, we seek a sense of belonging in everything we do, even if it’s subconsciously. And I think [H&M] works really hard to build that for people. And even myself, being a proud gay man, being so accepted for that here is never questioned. I never have to have two different versions of myself. Even as a leader, that has unlocked my potential to a magnitude I could not have imagined. So that’s also why I believe so much in this sense of community, sense of belonging, and safety in those things. Because I’ve experienced it, and now I can use my platform to create that experience for others, whatever their unique self is.

EALs, such as Chris, understand that fostering Community requires consistent attention and participation. The business impact is significant because when people experience a true sense of belonging in which their Meaningful Identities are seen and valued, they tend to want to stick around. However, the dynamic of Community doesn’t happen by chance, as Chris emphasized.

It takes work and an ongoing commitment to that ideal because I think it’s easy to look at the world around you and sometimes feel out of lockstep with it. We feel very proud to be these pioneers. I think that’s why people want to stay. I’ve met many people who have been with H&M 10, 15, 20, even 30 years, and then go outside the United States, and it’s 30 or 40 years with H&M. It’s because they’re celebrated as themselves and they feel like they can really contribute authentically. And that’s an amazing feeling.

Commitment to creating space for belonging by EALs like Chris at companies like H&M is critical as the workforce continues to diversify. Chris shared more about what this looks like in action:

If you have blue hair, we want to know what color blue because we love it. If you choose to express yourself through artistic creations and tattoos on your skin, we love that. Whatever brings you joy, I think we seek to intersect with that, not to challenge it or go against it. We want to learn from each person. And I think that’s really the celebration of the multidimensional beings that we all are.

Actively valuing each other’s presence and participation in Community directly inspires everyone to stay in the game. The promise of engagement aligned with purpose starts during the recruiting process. At H&M, the long-time commitment to sustainable fashion is an essential differentiator for customers and prospective employees alike. Chris shared, “If we can get you on the phone for your first interview, then you usually want to join our company because we are values-driven, taking our responsibilities and commitment to people and planet very seriously, pioneering the future of the fashion industry. These are great things that people want to be a part of.”

Embodying an Agile Mindset

The theme of agility and relevancy echoes across sectors led by EALs. For example, in the fashion industry, success depends on staying relevant to customers’ ever-changing tastes. In practice, this means leading with an agile mindset that, once again, values listening, learning, and adapting over planning and control. Chris shared how he and his team embody an agile mindset, “We never get too comfortable with our strategies. We’re agile and changing all the time, minute to minute. We set off on an idea, we test things, we measure outcomes, and when we see a big opportunity, we shift. We constantly shift.”

Staying relevant to constantly changing conditions and to customer and stakeholder needs is the specialty of EALs. They know that to stay in the game they must keep up with the changing rules, players, and emerging technology and trends.

“It’s really about the culture of a great workplace” —Chris Mikulski

When Chris and I caught up more than a year and a half after our original interview, I was curious to hear what had changed. Since we first spoke, the pandemic was largely in the rearview mirror, the economy was rebounding, and jobs reports were healthy. At the same time, some companies and other institutions that have invested heavily in programs and initiatives that promote a diverse workforce and foster cultures of belonging were experiencing a backlash.

I shared with Chris that as an educator and consultant who moves through many of these organizations and is also LGBTQ, I have felt disheartened and even scared that we may be heading backward after so much progress. I was interested to hear how or if this outside pressure was affecting H&M’s approach to diversity and inclusion. Chris’s response gave me hope and lights a path for other organizations grappling with these issues. He began by telling me that he and his colleagues were paying close attention to what was happening in the external environment and at the same time, that it had not shaken H&M’s commitment to their work because:

The strategic steps we’ve taken these past couple of years specifically have been foundational moves. Our commitment goes beyond a celebration for a holiday or a particular event. It’s been in our culture. So now, when there are things like this happening, there are places for our people to go to discuss them and forums for us to utilize as a company to have discussions around these topics. In addition, we’ve been very overt about proactively sharing messages with our colleagues about what they may be seeing in the market and the media about this. Because we want them to know we’re in it forever, we’re really in it forever.

Chris’s response and the work being done by leaders at all levels of organizations like H&M remind us that, while trends may come and go, investing in an inclusive Community and the agility and resiliency it fosters will always stay in style.

[1] “Explore Careers in Fashion at H&M | H&M Careers United States.” H&M Careers United States, Accessed August 13, 2022, https://career. hm.com/us-en.

[2] “Glassdoor’s Diversity and Inclusion Workplace Survey.” Glassdoor Blog, last modified September 29, 2020, https://www.glassdoor.com/blog/glassdoors-diversity-and-inclusion-workplace-survey/.

Link to the original article on LinkedIn

Staying in the Game book coverREAD MORE ways Chris Mikulski and other Embodied Agile Leaders from across industries lead and learn with agility for a dynamic future in Staying in the Game.

AUTHOR PAMELA MEYER, Ph.D. works with leaders and teams who need to be agile and resilient and want to increase their impact for success.

 

 

 

 

 

Leading and Learning with Agility: Spotlight on Dr. Tiffany Dotson

Pamela Meyer

Headshot of Dr. Tiffany Dotson

In Staying in the Game: Leading and Learning with Agility for a Dynamic Future, I share the lessons I learned from some of the world’s most agile leaders across sectors. Based on this work, I introduced a new type of leadership, Embodied Agile Leadership. Embodied Agile Leaders (EALs) embody the values and practices of agile leadership and are attuned to their body as a source of agile learning feedback, energy, and resiliency.

Dr. Tiffany Dotson is one of the EALs who has inspired me for over a decade. I have seen her up close as she sparked engagement in a small group of learning colleagues at a university-hosted professional development event and ignited innovative strategic approaches to global leadership in Fortune 500 companies.

In this spotlight, I draw from a few brief excerpts from Staying in the Game and share her latest insights to help you prepare to lead and learn with agility in 2024.

I first met the now Dr. Dotson at an event I facilitated for area learning professionals at DePaul University. She somehow made time for new learning and relationship-building while working at a major corporation in Chicago and finishing her doctorate at Columbia University, each more than a full-time endeavor.

Over the next few years, I stayed in touch with Dr. Dotson as she moved into leadership roles at Pfizer, JP Morgan Chase, and Liberty Mutual Insurance, where she is currently the Global Learning Officer. Dr. Dotson was aggressively recruited because of her reputation for developing innovative learning programs that deliver business results. In this role, she oversees learning and development for commercial insurance business acumen, culture transformation, and executive development. Dr. Dotson leads by embodying a relentless commitment to continuous learning.

Leading with Learning Agility

Leading in a large, complex, growing organization requires more than learning; it requires learning agility, or the ability to continuously learn, adapt, and perform effectively in unfamiliar situations. Studying the career arcs of executives across domains, researchers Robert W. Eichinger and Michael M. Lombardo found that learning agility was a better predictor of promotability and success after a promotion than other indicators, including IQ.[1] They found that those without learning agility, up to 70% of even those identified as having high potential, can be successful within their comfort zone but soon derail when thrown into new situations for which they have no prior experience. In contrast, learning agile leaders like Dr. Dotson have developed a Meaningful Identity, a purpose, and values that give their life and work meaning. They are intrinsically motivated to lead with ongoing curiosity, intentional learning, and adaptation.

During her formative years in Chicago, Dr. Dotson shared that she quickly discovered her values and value through experiences and contexts that validated her Meaningful Identity:

I experienced my power in front of a group as early as kindergarten, giving a speech in front of the room and later on in the debate team and cheerleading squad. I loved performing and the positive feedback I received. It felt good. And I had good grades, too. So, I had early evidence of my value.

Many leaders who generously shared their stories and insights with me for Staying in the Game trace their passion and purpose to their formative years. Whether or not they were aware of the impact at the time, as adults, they all embrace their early experiences as an essential part of their leadership narrative. Dr. Dotson’s purpose has been crystal clear ever since she can remember:

It’s been my mission in life: helping people think better to design their own lives as opposed to living by default. When I show up at a meeting and say to my staff, ‘Here’s what I’m learning,’ it puts them at ease and helps them get in the same mindset. Our goal isn’t perfection; it’s continuous learning and growth.

Image of Dr. Tiffany Dotson sitting on a couch wearing a pink jacket

“I’m not done; I’m not done learning. I want to keep getting better!”

Ask “What Are You Learning?”

When I checked in with Dr. Dotson toward the end of 2023, I asked her one of her favorite questions to ask her team, “What are you learning?” I wasn’t surprised that her response once again demonstrated her commitment to continuous learning and growth:

I’ve become fascinated with Adam Grant’s work—especially his idea of re-thinking. For me, it means, “I know what I know, but I’m not married to it.” In practice, I’m becoming much more intentional in my own learning. I’ll gather a team together who I can trust to poke holes in my work. For example, I no longer ask people for their “feedback” because it has such negative associations. I ask them for their insights. I’ve coached my team to the point where this is now the language of our world. My team asks for insights from me and each other and trusts each other to be honest, to hold up the mirror.

Developing a growth culture doesn’t happen overnight. Dr. Dotson shared how she embodies the learning values she espouses:

I have also found that I need to give people permission to tell me the truth. It does mean setting aside the ego. It’s wonderful to hear “you were awesome,” but I need news I can use. Tell me what I can do more of or less of. Give me direct, observable behavior. Even if it’s all positive, make it specific.

Dr. Dotson knows she is having an impact when she sees others sharing her commitment to growth through their behavior, “My boss emailed me recently after I gave a high-profile talk and said, “You were awesome! Call me at 3:30 pm and I’ll tell you specifically what was awesome.”

In increasingly dynamic environments, many leaders at all levels of organizations are developing or demonstrating their ability to lead and learn with agility. They are discovering what Dr. Dotson and other Embodied Agile Leaders have—that modeling continuous learning and improvement instills in their colleagues the confidence to perform at their best in all conditions.

[1] Robert W. Eichinger and Michael V. Lombardo, “Learning Agility as a Prime Indicator of Potential.” Human Resource Planning 27, no. 4 (December 1, 2004): 12, https://www.questia.com/library/journal/1G1-126653494/learning-agility-as-a-prime-indicator-of-potential.

READ MORE ways Dr. Tiffany Dotson and other Embodied Agile Leaders from across industries lead and learn with agility for a dynamic future in Staying in the Game.

Image of book cover for Staying in the Game

Ten ways to Lead and Learn with Agility in 2024

Pamela Meyer

2024 image with fireworks - Ten ways to lead and learn with agility in 2024

While 2024 still has that “new car” smell, it’s a great time to get energized for success in a fast-paced and dynamic business landscape. While there is no one-size-fits-all approach for any organization or leadership team, here are ten ideas worth exploring or leaning into to help you and your team members lead and learn with agility throughout the new year:

1. Embrace Continuous Learning

– Foster a culture of continuous learning within your team and organization.

– Encourage employees to seek new knowledge, stay updated on industry trends, and regularly engage in professional development opportunities. Create regular forums and spaces for colleagues to share their lessons learned, new insights, and resources.

2. Cultivate a Growth Mindset

– Foster an agile growth mindset among team members by modeling and reinforcing the value of reflecting on and learning from experience.

– Demonstrate a positive attitude toward experimentation and improvement.

3. Promote Cross-Functional Collaboration

– Encourage collaboration and knowledge-sharing between leaders and across different departments, functional areas, and teams.

– Foster a multidisciplinary approach to issue and opportunity-framing, leveraging diverse skills and perspectives.

4. Adopt or Learn the Best Practices of Agile Frameworks

– You don’t have to formally adopt agile methodologies to benefit from some of their best practices in your leadership approach and organizational processes.

– Learn how to use iterative and flexible methods to adapt to changing circumstances and priorities quickly.

5. Build Adaptive Leadership Skills

– Develop leadership skills adaptable to various situations, challenges, and opportunities.

– Focus on honing skills like emotional intelligence, critical thinking, and effective communication and collaboration in dynamic environments.

6. Leverage Technology for Learning

– Discover how emerging technologies like AI, VR, and AR can enhance learning experiences.

– Utilize online platforms and other tech-driven resources for efficient and interactive learning.

7. Encourage Experimentation

– Create a safe environment for experimentation and innovation.

– Support and celebrate initiatives that involve trying new approaches, even with the risk of failure.

8. Enable Flexible Work

– Align your team’s way of working with the value they deliver to your stakeholders rather than a ridged time and place for how work gets done. This may mean establishing parameters for remote work, flexible schedules, and leveraging technology to support effective communication and collaboration.

– Recognize the importance of work-life balance and integration in fostering agility.

9. Prioritize Well-being

– Recognize and prioritize the well-being of your team members. Check-in regularly to gauge engagement, satisfaction, and workload manageability.

– Provide resources and support for mental health and create a work environment that promotes a healthy work-life balance.

10. Use Data and Other Success Indicators for Informed Decision-Making

– Embrace data-driven decision-making processes. Be sure to include qualitative indicators when relevant.

– Leverage analytics and insights to inform your leadership decisions and adapt strategies based on real-time data.

 to tell us about your 2024 agile leadership development goals and learn how we can help you reach them.

Or get started on developing your leadership agility today and:

We look forward to supporting your agile leadership and team success in the coming year!

 

How to Become An Agile Leader? – Do What Scares You

Pamela Meyer

How to become an agile leader? - Do what scares you

After a busy fall helping leaders become more agile in organizations here and abroad, I am waxing my skis and getting ready to head to ski racing camp in Colorado later this week.

This will be my fifth year in a row. I blocked the dates and sent in my deposit as soon as camp was announced—not because it is comfortable or even fun, at times it is, but the real reason I started going and continue go is that it scares me.

Followers of my sporadic blog posts know that I returned to ski racing, a somewhat delusional passion from my Iowa youth (I seriously thought I could be a contender!), after a birthday that ended in “0”. I skied every chance I could as a teenager—park district bus trip to Wisconsin (I’m on it!), University of Iowa ski trip to Colorado that they foolishly opened up to area high school kids (I’m in!), weekend trips with my parents to Midwest resorts and the occasional Colorado ski vacation (I planned the rest of my life around them!).

The Racing Bug

Somewhere along the way, I got bit by the racing bug and also started racing in as many USSA Central division races as I could get to, which included road trips to Minneapolis to race at Buck Hill, long before Lindsay Vonn, who got her start there, was born!

Coming back to skiing and ski racing when most of my friends have long since hung up their long underwear has taken a lot more commitment. When I was younger, it was easy to round up a group of adventurers willing to give it a go—many clad in their Iowa overalls.

How to become an agile leader? - Do what scares you

The Author, Pamela Meyer

These days, it is much harder for me to find friends who want to head down the hill on two waxed planks, let alone into the cold. It was this challenge that led me to explore more organized ski activities, including racing clubs and camps.

With a great recommendation from a friend and former ski instructor, I found my way to Dave Gregory’s Peak Performance Ski Camp that he holds each November at Copper Mountain and summers at Mount Hood, Oregon.

Now, as I pack up for my fifth trip, I have a little better idea of what to expect, and yet, the apprehension has not completely lifted. Did I train well enough? You can never be too fit for racing. Will I crash? No question. Will I get hurt? It’s happened and is always a possibility. I still go because it still stretches me. It still scares me—not in a “why again am I jumping out of this airplane?” way—but in a way that pushes me out of my comfort zone, physically, socially, mentally.

Accepting the Challenge

Some years it takes, even more, commitment and intentionality. Two years ago, I had major surgery over the summer and had to make a concerted effort to recover, rebuild my strength and confidence. Last year, I fractured my shoulder on a training run. These experiences don’t deter me or my fellow masters racers. They do give me even greater respect for athletes such as Lindsay Vonn who had countless setbacks in their careers and yet came back, again and again. They make the effort and put in the work to return to peak performance, even when they have every invitation to use the latest injury to make a graceful exit from the competition (which Vonn, of course, did this past season).

My experience in life and especially these last few years, helping leaders, teams and organizations become more agile is that doing what scares you is where the learning is.

New learning, and especially the confidence to apply that learning under pressure, doesn’t happen by staying in our comfort zone. It doesn’t happen if you are afraid of looking silly, incompetent and like we don’t know what we are doing. As uncomfortable as these experiences are, they are the hallmarks that learning (or at least the potential for learning) is happening. Agile leaders not only seek out new experiences that stretch their current skills and abilities, but they also model their learning and share the process of becoming more confident with others. This, admittedly, takes some courage and a certain amount of psychological safety. In fact, it took me some time to muster this courage the first year I registered for racing camp.

Becoming Comfortable Being Uncomfortable

How to become an agile leader? - Do what scares you

The biggest lesson I have learned as I pack up for camp #5 is that being a little (and sometimes a lot) out of my comfort zone is where the growth and where new confidence is built. One of our race coaches says, “If you never crash, you aren’t trying something new. You aren’t learning!”

I realized I can’t very well travel the world talking about The Agility Shift and helping leaders be more effective in the midst of the unknown if I am not challenging myself to do the same. And leaders at all levels of the organization cannot very well ask others to take risks and continue stretching, growing and adapting to changes if they are not willing to do so themselves.

So, as we move into the holiday season, which is often associated with cocooning, being cozy with friends and family (which is a wonderful way to recharge our spirits), I invite you to also look for the opportunities that lie ahead that scare you. It doesn’t have to be ski racing or even a physical challenge. Maybe it is just accepting an unexpected invitation before you start over-thinking it, go ahead and say, “yes!” sign up, and jump in. Maybe I’ll see you there!

What are you doing/might you do that scares you?

•••••

NOTE: This post is a revision of a 2017 post, updated with gratitude to be healthy and able to get out there for another season.

 

Agile 101 (Part 3 of 3): Developing and Sustaining Agile Leaders

Agile 101 (Part 3 of 3): Developing and Sustaining Agile Leaders

Pamela Meyer

Developing and Sustaining Agile Leaders, Teams, and Organizations

In Part One I shared the inspiration for this three-part series. In a nutshell, this series is for anyone whose organization has made agility a top strategic priority. This includes, but is not limited to, companies that are adopting agile methodologies at the team level, are starting to scale agile across the enterprise (see Part Two of this series), or have more broadly understood that business agility is critical to staying competitive in a rapidly changing world. This final post is for you if your organization fits any of these categories and you want to ensure that your investment in business agility delivers the results you seek.

“Where Should We Start?”

The question above is the first one leaders ask after committing to being more agile. Of course, before we can answer that question, we must agree on what we are talking about when we talk about agility.

Broadly, I describe agility as your ability to respond effectively to the unexpected and unplanned and quickly turn challenges into opportunities.

This is not a dictionary definition but a performance statement. The leaders I work with don’t need to know what agility looks like on paper; they need to know what it looks like in action.

The goal of any agile initiative is not agility itself but sustained performance through both stable and volatile conditions.

To consistently achieve this level of performance, the organizations I have researched and currently work with consistently attend to each of the six dynamics of the Agility Shift. To fully understand each dynamic and how to bring it to life in your organization, I direct you to my book, The Agility Shift: Creating Agile Leaders, Teams and Organizations, as well as my website for additional resources. Below is a brief introduction to each of the dynamics:

Relational Web

Relational Web: The network of skills, knowledge, talent, and resources that you need to be able to tap at a moment’s notice when things don’t go as planned or a new opportunity emerges. 

Relevant: The ability to understand current trends and customer and workforce needs and adapt to stay relevant to and competitive in the market. 

Responsive: The ability to respond in a timely and effective way to unexpected and unplanned challenges and opportunities.

Resilient: The ability to quickly regroup when things don’t go as planned.

Resourceful: The ability to make optimal and innovative use of available resources.

Reflective: The ability to learn the lessons from experience and thoughtfully apply those lessons to new and emerging situations. 

Agility and Agile methodologies are certainly not mutually exclusive. You don’t need to adopt a specific agile methodology to improve your leadership, team, or organizational agility. Yet, adopting an agile methodology without attending to the necessary mindset, culture, and practice shifts will not yield the hoped-for results, especially over the long haul.

Making the Mindset and Culture Shift So Agility Can Thrive

Now that we have a shared understanding of agility and the six dynamics necessary to sustain it, we must understand and make (and continue to make) the mindset and culture shift required to thrive in this radical (for many) new ways of working.

A recent joint global survey by Forbes Insights and the Scrum Alliance of 1,000 C-suite executives across industries found 83% of respondents cite an agile mindset/flexibility as the most essential characteristic of today’s C-suite (2018).

At its core, an agile mindset and culture value learning and change over planning and control.

In my research of more than 1,500 leaders at all levels of business and industry, an agile mindset is tightly linked to two key aspects of agility: Responsiveness and Resourcefulness.

Responsive and Resourceful

In particular, the ability to quickly turn challenges into opportunities and look for opportunities in the midst of change is strongly connected to Agility Shift Inventory-takers’ ability to be responsive and resourceful. These mindset attributes also strongly differentiate the most agile from the least agile respondents in the Agility Shift Inventory. 

Reinforcing our research, Nigel Davies at Forbes interviewed several leaders about the pitfalls of adopting agile and found that mindset was a common challenge.

For example, Christopher McFarlane, an agile project manager for Walmart Canada, told him, “Instilling an agile mindset internally is one of the hardest things about the transition.” Successfully building an agile organization is also an endurance sport, says David Fort, managing director at Haines Watts Manchester, “Being an agile business isn’t a start-stop scenario; it’s a constant shift in culture and balance that has to be regularly revisited. If you stop running as an agile business, you will likely seize up. The real challenge is ensuring the agility is fresh, and the team members are focused on being agile.” (Davies, 2019)

Adding urgency to the need to attend to the leadership mindset is that many organizations are not yet seeing the expected returns of their formidable investments in agility because leaders underestimated the mindset and cultural shift that would be required for a successful transformation.

Mindset and culture are directly linked. Mindset influences thinking; thinking influences our actions; culture is created through repeated patterns of thinking and acting.

Version One’s survey of 1,319 leaders in organizations ranging from less than 1,000 employees to greater than 20,000 found that the top challenge in a successful agile transformation is that their current culture is at odds with the degree of communication, collaboration, self-organization, and continuous learning that is at the heart of agile practices. Coming in a close second is an overarching organizational resistance to change (13th Annual State of Agile Report, 2018).

There is good news, however. The Forbes Insights and the Scrum Alliance report cited earlier also found that those organizations that were realizing results from adopting agile practices also reported strong cultural alignment, while those that were not yet seeing a return cited organizational culture as the impediment (2018). Leaders have a significant influence over the success or failure of agile initiatives as they set the tone, model, and reinforce the underlying beliefs, values, and behaviors that make up their organizational cultures. 

This growing body of evidence all points in the same direction: any organization that makes agility a top strategic priority must also prioritize learning and talent development strategies that support the critical mindset and behavioral shifts necessary to achieve the results of these investments.  

Our work in recent years with companies like T-Mobile (see case story and webinar) demonstrates the power of engaging leaders across the enterprise in high-content, high-engagement learning and development experiences and has yielded exciting results. In addition to high net-promoter scores, which show initial enthusiasm, a rigorous analysis of how learning is being applied across the organization demonstrates significant business value. If an organization like T-Mobile, operating in an extremely competitive environment and through years-long uncertainty of a possible merger, can sustain results, your organization can, too. 

Supporting Your Organization’s Agility Shift Through Learning and Talent Development

Just like reaching your health and fitness goals, developing and sustaining business agility is not a one-time endeavor but a commitment to a new way of life. Fitness experts have found that consistency and variety are the secret to sustained success. The same applies to your organization’s leadership, team, and organizational agility.

Making the Agility Shift

Making the Agility Shift

Attaining a consistent practice for agility requires an approach that includes enough variety to keep your workforce stretching and growing. The strategies we have found most impactful put the mindset shift in the center and build the Three Cs of The Agility Shift: Competence, Capacity, and Confidence. Consistent and innovative learning and development approaches in each area reinforce a culture in which agile thinking and behavior can thrive.

 

Scalable Talent Development Approaches for Agile Leaders, Teams, and Organizations

One of the challenges in supporting organization-wide agility initiatives is providing meaningful and impactful learning opportunities across the enterprise. Whether led by your in-house training team or outside contractors, you are likely constrained by budget, available time (both training professionals’ and employees’ available time), as well as personnel.

We use several highly adaptable strategies to help our clients overcome these barriers:

  • Human Resource Strategies: We often work with HR and Talent Development leaders to ensure an integrated approach across the organization. Aligning staffing, talent development, performance appraisal, and coaching with agile organizational goals helps build a workplace culture in which agility can thrive. 
  • Train-the-Trainer: We work with in-house learning and development professionals to train and certify them in customizable modules that they can then use to lead sessions for leaders at all levels of the organization. We provide an Agility Shift Facilitator Guide and participant materials. This approach offers the most flexible and comprehensive approach for building and sustaining an agile workforce.
  • Agility Champion Training: In this immersive training session, we help designated Agility Champions throughout the organization learn the foundational concepts and best practices of team and leadership agility while building their competence, capacity, and confidence as agility resource persons, coaches, and activity facilitators. Agility Champions are also trained on and given access to a series of micro-learning resources and Take it to Your Team activities they can use to support continuous leadership and team development. 
  • Agility Lab Micro-learning Resources: Many managers and agile team leaders like integrating our range of micro-learning resources and guided activities to support team engagement, innovation, and performance. These resources can be used one-on-one, to kick off a meeting, planning session, or integrated into a retrospective.
  • Agility Assessment: Often, the biggest challenge in making the Agility Shift is the mindset shift and understanding how that mindset shift translates into new habits in each of the six dynamics of the agility shift. The Agility Shift Inventory (ASI) helps individuals and teams discover where their greatest strengths and opportunities lie so that they can invest their time and resources for maximum impact.
  • Coaching: Because agile ways of thinking and working represent a significant shift for most leaders and team members, we provide individualized coaching to help contributors make their own agility shift so they can ensure their teams and the organization realize results from their agile initiatives.
  • Leadership Development: An agile leader is anyone who spots a challenge or opportunity and effectively responds. Now more than ever, organizations need agile leaders at all business levels who can lead effectively in the midst of rapid change and uncertainty. Your current and emerging leaders need to consistently model and inspire others to make the Agility Shift.
  • Team Development: Agile organizations are team-centric and increasingly networked. The best investment you can make is in team success. Whether or not you are adopting agile methodologies, teams need to be able to effectively innovate and adapt, as well as communicate, collaborate, and coordinate resources. We help teams build their agility competence through high-content, high-engagement development days that integrate reflection and action planning based on the results of their Team Agility Shift Inventory.
  • Customized Solutions: There is no one-size-fits-all solution for any organization. Your business priorities, leadership commitment, environment, and available resources all dictate which strategy is best for you. We work with organizations to determine the approach that will be most effective and sustainable to improve performance.

When You Should Consider an Agile Learning and Talent Development Approach

The good news is that building your organization’s overall competence, capacity, and confidence in agility is compatible with overall organizational agility objectives and each of the agile methodologies and agile transformation approaches described in this blog series. Not only is it compatible, but it is essential that you provide engaging and motivating development opportunities and help your leaders and teams make and sustain the necessary mindset and practical shift required to deliver results. Because we humans are hard-wired to scan our environments for threats (read changes and disruptions) and avoid or resist them at all costs, we need new and continuous practices to help us make the intentional shifts to help us maximize each new disruption and opportunity. Whichever approach you choose, you need to have a strategy that helps your human system of interactions engage with and deliver the positive benefits and outcomes of your agility shift.

Which learning and development approach is right for you?

SCHEDULE TIME WITH PAMELA MEYER TO FIND OUT

 

Pamela Meyer, Ph.D. is the author of The Agility Shift: Creating Agile and Effective Leaders, Teams and Organizations. She is a sought-after keynote speaker and works with leaders and teams across industries who need innovative learning and talent development strategies to make the mindset and business shift to compete in a rapidly changing marketplace.

Additional References

13th Annual State of Agile Report. (2018). Retrieved from https://www.stateofagile.com/

Davies, N. (2019). Agile Deserves The Hype, But It Can Also Fail: How To Avoid The Pitfalls. Forbes. Retrieved from Forbes website: https://www.forbes.com/sites/nigeldavies/2019/07/02/agile-deserves-the-hype-but-it-can-also-fail-how-to-avoid-the-pitfalls/#c9ced757a0cf

How Agile and DevOps enable digital readiness and transformation. (2018). Hampshire, UK: Freeform Dynamics.

The Elusive Agile Enterprise: How the Right Leadership Mindset, Workforce and Culture Can Transform Your Organization. Jersey City, NJ: Forbes Insights and the Scrum Alliance (2018). Retrieved from: https://www.scrumalliance.org/ScrumRedesignDEVSite/media/Forbes-Media/ScrumAlliance_REPORT_FINAL-WEB.pdf

Schwartz, J., Collins, L., Stockton, H., Wagner, D., & Walsh, B. (2017). Rewriting the Rules for the Digital Age: 2017 Deloitte Human Capital Trends. Retrieved from: https://www2.deloitte.com/content/dam/Deloitte/global/Documents/HumanCapital/hc-2017-global-human-capital-trends-gx.pdf

 

 

#MondayMotivation – Keeping Your Team Agile in the Fourth Quarter

Pamela Meyer

#MondayMotivation – Keeping Your Team Agile in the Fourth Quarter

 #MondayMotivation two tiny little words that really hit home on a morning in December. With 4th quarter coming to a close the year’s end is certainly not all holiday parties and gift exchanges. For many of us, it means motivating our team to work long hours, reviewing a year’s worth of data, and creating plans for the year ahead.

 

How do we stay motivated to get the job done with pine scented, green and red distractions on every corner?

One way is to spend time thinking about what your team or business has done well over the last year. Create a list of strengths and achievements, and make time to celebrate and brainstorm how you can build on your success. Want more ideas?  Try downloading one of my favorite agile team meeting activities.

 

The new year is a great time for team development.

When planning for next year, consider agile teams can learn, adapt, and innovate in the midst of change all while using their available resources. How responsive is your team? How prepared are they to handle the uncertainty and or complexities of the New Year?

As you begin to answer these questions, consider there is now compelling research to support the business case for making agility a strategic priority for organizations across a diverse range of industries and roles. 

How Do We Grow Agility?  

  • Continuous Learning  – Assessment and often re-assessment will provide your team with regular information and the time to regroup and adjust.
  • Fluid Communication –  Open channels of communication across all job functions and levels of authority.
  • All In Context –  Create an environment where teams feel empowered to respond in the moment.

To learn more read my blog Three Lessons From (and for) Agile Teams or reach out via the contact form below.

Now Accepting 2018 Engagements.  Book by December 29 to assure 2017 fees! 

Meyer Creativity Associates designs and delivers custom programs to develop your workgroup, department, or entire organization’s competence, capacity and confidence for innovating, learning and positively responding to change.  

          Our list of services and approaches includes:

Contact Pamela About Working With/Speaking to Your Team?

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    Please tell us more about how we might support your agility and innovation success. Complete the form below, with as much detail as possible and let us know the best way to contact you to better understand your needs and objectives.

Visibility is Overrated

Pamela Meyer
Top of Excelerator Lift, Copper Mountain - why visibility is overrated

Top of Excelerator Lift, Copper Mountain

This past week I had a new adventure as a first-time participant in the Peak Performance Ski Racing Camp run by top international coach Dave Gregory at Copper Mountain, Colorado. I’ll share the story of how and why I came back to ski racing in mid-life another time, but did not want to delay sharing a few of the cross-over lessons that stood out most as I get back to my life in Chicago.

Not surprisingly, with my attention laser focused on all things agility at the moment, skiing in general, and ski racing in particular, are proving to be a rich field (slope?) for new metaphors and fresh perspectives.

The skiing conditions during the first few weeks of November can be iffy in the mountains. Some years there is barely enough snow to open a few runs (and even then with liberal dustings of artificial snow). This year, aided by El Nino, we had several dumps of fresh snow—not the gentle atmospheric snow, but the piercing, side-ways blowing snow that makes you feel like you have landed on another planet when you get off the lift at the top.

 

Visibility is Overrated

As we camp participants gathered at the top of our Giant Slalom course a few days into the camp, a dense gust of falling snow swirled around us, obscuring all but the first gate or two of the course. One of Dave’s coaches, Shawn Smith, heartily called out “Visibility is overrated!” and without allowing for a shred of complaint or resistance, shifted to giving us each just the counsel we needed to focus our next run through the gates: “widen your stance,” “quiet upper body,” “steeper edge angles at the top of the turn,” “activate your ankles” and/or “get your legs out from under you.”

When it was my turn to slide into the makeshift starting gate, I realized the lack of visibility might actually be a gift. Of course, I couldn’t articulate much about that gift until I ran the course several times and had collapsed back in my condo, exhausted and exhilarated from a day of learning and stretching my physical limits at 11,000 feet. Here are a few thoughts.

When we can’t see very far ahead we are invited to, and perhaps have no choice but to, be present to our bodies. This means we can only attend to what is really going

The Author Skiing into the Abyss - why visibility is overrated

The Author Skiing into the Abyss

on right here in the present moment. And in that present moment, inside our bodies we respond with our whole body, being and heart.

I quickly realized what our coach meant. In reality, visibility (the ability to see) only gives us an illusion of control. The illusion that if we can see farther ahead we will be able to plan and not have to worry about what is happening in the present—our physical sensations, messy emotions, intimacy with ourselves and others, responding to the unexpectedly changing terrain, because we can simply just follow the plan.

Readiness is All

In ski racing, every racer is given the chance to (and virtually required to) inspect the course before taking their first run. Sometimes this involves “slipping the course” in a snowplow and/or slipping sideways through to smooth ruts and widen the brim of snow on the outside of the turns, at others it means skiing along side of the course on the outside. Some people have the ability to memorize the course after one inspection. This is not my strong suit. At best, I hope to remember where the trickiest turns and ice patches are. But every racer knows that by the time it comes to your run, the information you gathered during your inspection may well be old news. While the gates will be in the same place, a new rut or ice patch has developed where there wasn’t one before. Or you may become engulfed in a snow squall or wind gust in the midst of your run that no one can plan for. The good news is that when you are prepared, when you enter the starting gate with strength, flexibility, balance, and a reasonable level of skill and tactics, you only need to see as far as the next gate so that you can set up the arc of your next turn, sometimes while simultaneously recovering from a less than perfect turn on the previous gate.

Action is only possible in the present moment.

                                                  —Christian Noss

In life and in our organizations we sometimes can’t even see as far ahead as the next gate, let alone know what lies around the next turn. We can, and often do, inspect the terrain and go ahead and make our plans, but we lock in on those plans at our peril. As soon as the plan becomes an invitation to become comfortable, to abandon our whole person experience in the present moment, we lose our ability to effectively respond to the unexpected and unplanned, and to learn continuously. We also lose our ability to expand our confidence and competence in our capacity to be effective when we can’t see around the next gate.

For me on the race course, this means inspecting the course, setting my intention (with a little help from my coaches), then trusting my readiness and ability to respond in the moment. It also means knowing that falling (we call it crashing in ski racing) is not the end of the world (more on that in a future post).

What if you don’t have leadership buy-in to create playspace?

Pamela Meyer

In these first few weeks since From Workplace to Playspace has been out I have had the pleasure of sharing some of its key concepts with a wide range of audiences, including creativity and innovation experts, MBA and training and development graduate students, managers and employees, and HR professionals. One of the most consistent questions I have received so far is “What if you don’t have leadership buy in to create playspace in your organization?”

My response to this comes in two, seemingly contradictory, parts:

1) We all can make choices and behave in ways that influence the quality of our conversations, collaborations and overall experience of engagement at work.

2) Significant organizational change requires the support and buy-in from leaders and key stakeholders.

The first part of the response is at the core of From Workplace to Playspace: we must all take responsibility for the quality of our own work experience and address the dimensions and dynamics that are within our span of influence. Because playspace is created in the present moment in the midst of conversations, collaborations, co-creations, learning and change we each can take responsibility for our own mindset and behavior in each specific context. For example, if I show up to a meeting with a mindset that this is a waste of my time, and no one ever has any fresh ideas or perspectives to share and I behave in ways that don’t encourage new thinking, I will very likely have exactly this experience. However, if I choose to shift my mindset to one in which I believe there is room for the play of new ideas and for people to play new roles and I take responsibility to share and provoke such new perspectives and capacities, there is a good chance I will have a different, more engaged experience. This is the essence of my playspace mantra: Give Permission & Take Responsibility. Anyone in the organization, at any level can put this into practice within their span of influence and create more playspace in the present moment.

The second part of my response to this question is also true. When large-scale, organization-wide change at the level of systems, process and culture are necessary, buy-in from organizational leaders and key stakeholders is essential. The people who have the biggest influence on whether or not a change initiative is successful, or a new mindset takes hold are employees’ immediate supervisors, managers and key-stakeholders. When people at all levels of the organization see their leaders changing their behavior and mindset, and willing to acknowledge that they themselves may at times have been one of the blocks to organizational innovating, learning and changing, then others are likely to change their mindset and behavior as well. In this way, organizational leaders also serve as permission-givers and responsibility-takers.

For more examples of how people at all levels of organizations are doing just this, read From Workplace to Playspace and return to playspace.biz in the coming weeks when we start posting brief videos of playspace success stories.