Developing Agile Employees Who Can Thrive in the Age of VUCA

January 24, 2019November 3, 2024Pamela Meyer

Developing Agile Employees in the Age of VUCA Written by Pamela Meyer, PhD

By now, VUCA is a common language for the Volatility, Uncertainty, Complexity, and Ambiguity of business. The term originated at the US Army War College to describe the changing conditions on the battlefield, and its wider usage now serves as a call to action for all who wish to be more agile and effective in an increasingly complex global world.

How should we prepare the workforce?

It would be a mistake to lump all aspects of VUCA together, as volatility calls for a different response than ambiguity. Yet, when it comes to developing employees who perform effectively amid the unplanned and unexpected, there is a universal need to shift the way we prepare the workforce.

Most employee development strategies assume a stable future and that the skills and knowledge learned today can readily apply to tomorrow’s conditions. VUCA challenges those assumptions and urgently calls for new approaches and strategies to develop employees at all levels of the organization who can learn and adapt in changing contexts—in other words, employees who are not only agile but are learning agile. Recent research on learning agility and lessons from those preparing for such diverse roles as those on SWAT teams and improv troupes can guide us in developing more agile employees and workforce.

Rather than develop competence and confidence to execute a set plan or follow a script, agile employees and individuals train to be effective in unexpected and unplanned developments. They are prepared to adjust to rapidly changing conditions. For most businesses and their employees, this represents a significant shift, one I have come to call the Agility Shift. It begins with a shift in mindset and follows through to a shift in how employees make decisions and their actions.

The Agility Shift

For film crews, SWAT, and improv teams, very little of their ability to think on their feet comes from classroom training or their formal credentials. They develop their agility competence and confidence in hands-on and often high-stakes situations. Similarly, helping employees develop their agility competence and confidence requires a shift away from traditional approaches that rely primarily on pre-planned curricula, delivered via a range of onsite or online channels toward more informal learning strategies, where 70-90% of workplace learning takes place (Kim, Hagedorn, and Collins et al., 2001).

Below I highlight six of the most impactful shifts you and your learning and talent development team can make below:

1. Shift From Planning to Preparing

Most business schools and training programs are effective in helping people analyze data and develop and execute a plan. They are less successful in helping them quickly turn unexpected challenges into opportunities or improvise with available resources. VUCA conditions require a shift away from an over-reliance on the plan to one that focuses on preparing employees to think on their feet and be confident in their ability to respond to the unexpected.

Improvisers don’t rehearse because, of course, there is nothing to re-hear, but they do regularly get together to workout by playing games and improvising new scenes. SWAT teams similarly prepare for hundreds of scenarios, which expands not only their repertoire of responses but also their individual and team confidence when they encounter the completely unexpected.

2. Shift From Information to Interactions

In my work with organizations, I discovered that the agility shift also requires employees who can quickly tap their web of relationships and resources, or their “Relational Web,” to respond to new challenges and opportunities. Information is, of course, still valuable; its value, however, is realized through the interactions between and among employees as they make sense of what is happening and then decide and take action based on their sense-making. Researchers Beckey and Okhuysen’s study of film crews shows the value of the Relational Web, which includes awareness of available resources, a social-professional network, and experience. On a film shoot, time is money. With hundreds of variables on any given day, from the weather to equipment failure to illness, everyone on the crew must be prepared to adapt, switch roles, and make optimal use of available resources. The time to discover and build this Relational Web is not in the midst of a crisis but through their day-to-day interactions.

3. Shift From Command and Control to Communication, Coordination, and Collaboration

This third component of the agility shift has significant implications for employee development and even organizational structure. Agile teams and organizations do not miss opportunities or slow their response time because they are waiting for approval or waiting for someone with the correct job description to become available. Like their improvising counterparts in the theater, they communicate, coordinate, and collaborate in the present moment. This means shifting the focus of employee development from narrowly defined skills and knowledge to creating what IT consultant Scott Ambler calls “generalizing specialists” (2014) who can communicate, collaborate, and coordinate whenever and with whomever to respond to unpredictable challenges and opportunities as they arise.

4. Share Responsibility for Learning and Agile Employee Development

In addition to the mindset and strategy shift described above, the agility shift also requires that the responsibility for learning and Agile Employees employee development be shared across organizational roles, especially by the employees. This means helping employees become more learning agile. Just as healthy people don’t abdicate responsibility for their wellness because they have access to doctors, we don’t want our employees to give up responsibility for their learning and growth because the company offers training resources.

Learning agile employees take responsibility for their learning. They are not only effective at thinking on their feet, but they can also quickly tap their prior experience to succeed in new and unfamiliar situations. This ability first gained the attention of Morgan McCall, Michael Lombardo, and Ann Morrison in the late 80s when they studied the significant learning experiences of more than 190 executives. They found that the key to success within a complex organization was managing something new without having to master it first (McCall, Morgan, and Lombardo, 1988). Learning agility is now widely cited as a critical success factor for long-term leadership success (De Meuse, Dai, and Hallenbeck, 2010).

5. Shift From Formal to Informal Development Strategies

Coach employees to seek out stretch opportunities. Studies of successful executives highlight the value of taking on new roles that stretch employees outside of their comfort zone. These can include expanded responsibilities, a broader scope of current responsibilities (e.g., from managing a team to a full department or a distributed global team), and/or working in a new culture.

6. Shift From Planning and Analysis to Rapid Prototyping

You don’t need to be a software developer to experiment with some of the concepts of agile methodology. Many organizations, such as Ericsson, use lessons from agile methodologies to shorten product development time and increase profits.

Rather than develop a detailed plan upfront, agile developers collaborate with their customers (who may be internal) to agree on the objectives and prioritize product features. They then move into action in short work cycles to get working versions of the product (idea, project) into the hands of the customer or end-user as soon as possible to test, setting in motion an action-feedback cycle that greatly reduces the implementation time.

Shifting your employee development strategies must include a shift in how and what you recognize and reward. The best success indicator for the agile employee is not only whether or not they meet their sales goals or implement the strategic plan effectively, but it is also how effective they are when things don’t go as planned or when they are thrown into a new situation with little or no preparation. By including indicators of agile performance in your evaluation and recognition programs, you will reinforce the mindset and behavior shift needed for success in a VUCA world.

The ideas in this article are adapted from my latest book The Agility Shift: Creating Agile Leaders, Teams and Organizations.

Ambler, Scott W. (2014). Generalizing specialists: Improving your IT career skills. Agile Modeling. Retrieved November 19, 2014, 2014, from

Bennett, Nathan, & Lemoine, G. James. (2014). What VUCA really means for you. Harvard Business Review, 92(1/2), 27.

De Meuse, Kenneth P., Dai, Guangrong, & Hallenbeck, George S. (2010). Learning agility: A construct whose time has come. Consulting Psychology Journal: Practice and Research, 62(2), 119-130. doi: 10.1037/a0019988

Kim, K., Hagedorn, Collins, Williamson, J., & Chapman, C. (2004). Participation in Adult Education and Lifelong Learning: 2000–01. Washington, D.C.: U.S. Department of Education, National Center for Education Statistics.

McCall, Morgan W., Lombardo, Michael M., & Morrison, Ann M. (1988). Lessons of experience: How successful executives develop on the job. Lexington, MA: Lexington Books.

Mitchinson, Adam, & Morris, Robert (2012). Learning about learning agility. Greensboro, NC: Center for Creative Leadership, Teachers College Columbia University.

How Fit is Your Business? Part 4: Speed & Mobility

February 15, 2018February 15, 2018Pamela Meyer

How Fit is Your Business? Part 4: Speed & Mobility

Many day-to-day business responsibilities and operations are routine. In order to be prepared for the unexpected, we must constantly scan the environment for new opportunities and challenges. Responsiveness, Competitiveness and, Innovation are key components of an organizations Speed and Mobility.

Are you and your workforce able to move quickly with the needs of the market?

Flexibility is not one in the same with speed and mobility as discussed earlier, physical flexibility enables broader access to your strengths. Therefore, you need to be flexible in order to move. You also have to be ready which is where speed and mobility enter.

Readiness is the Capacity for Speed and Mobility

Military troops are ready when they can be quickly mobilized to respond to an emergent need. Similarly, your workforce is ready when it can rapidly mobilize to respond to a new opportunity, a shift in the market, or even a crisis.

In The Agility Shift, I describe the events that revealed a significant gap between competitors Nokia and Ericsson’s ability to mobilize. A fire in an Albuquerque, NM semiconductor plant caused a supply chain disruption for a crucial component on which both cell phone manufacturers depended. Nokia was ready to quickly mobilize in response to the crisis, while Ericsson was not, leading to significant losses and a drop in their market share. Sometimes it takes a crisis to prioritize agility. In recent years, Ericsson has done this across its enterprise with impressive results. The good news is that you and your business can benefit from the lessons learned by others and develop your readiness by attending to these critical areas:

Communication, Collaboration and Coordination
Surface Exposure
Decision Speed
Time to Market

Four Ways to Improve Your Speed and Mobility

Improve Communication, Collaboration and Coordination. Speed and mobility require competence, as well as systems and processes for what I have identified as the three Cs of agility:

communication, collaboration and coordination.

Often cited for its agility, fashion retailer Zara is able to respond to changing trends and customer tastes at a regional and even store level. With an integrated supply chain and innovative systems and processes to monitor sales and feedback, Zara is able to get new fashions from

concept to retail racks in a matter of weeks. Are you making optimal use of your existing systems and processes to maximize the three Cs?

Increase Your Surface Exposure. One of your first priorities to improve speed and mobility is to increase what researchers Christopher Worley and Edward Lawler call “surface exposure.” (2010). Surface exposure is the degree to which members of your organization are exposed to feedback and new developments in the marketplace. Zara has developed sophisticated channels and practices for just this purpose. Another of my clients uses Slack to monitor social media and other feedback channels in real time and immediately discuss them across product development, marketing, and customer service. In these examples it is not enough to monitor the information; your team must have the commitment and capability to digest and rapidly respond. How can you increase your surface exposure and responsiveness to the feedback it provides?

Improve Decision Speed. Agile systems and processes have little value if the ideas and input they channel get lost in a maze of confusion and enervation. Numerous studies have linked fast decision speed with organizational performance and growth. Agile organizations empower their employees to make decisions on the spot, especially when they directly affect business results. Don’t let your fear of losing control deter you from improving decision speed. Rather, use it as motivation to clarify decision rights throughout your team or organization. This recent HBR article on decision making provides an excellent guide. Are your employees empowered to quickly make decisions that can impact business results?

Improve Time to Market. You will have a hard time sustaining your results if your competitors beat you to the market with new products and services. A study by Salesforce.com found that developers using agile methodologies improved their time to market by 61%. Rather than adopt all of the elements of agile methodologies, especially if you are not in the software business, you can significantly improve your timing by shifting your mindset and business practices with many lessons learned from agile pioneers. I distill and translate many of these lessons for wider application in The Agility Shift.

What business practices, systems, and processes do you have in place to increase your speed and mobility in response to shifts in your market?

How Fit Is Your Business Part 3: Balance

February 2, 2018February 12, 2018Pamela Meyer

How Fit is Your Business? Part 3: Balance

In Part 2 of this series, we discovered that in business, FLEXIBILITY provides the ability to use core strengths to adapt and respond effectively to both challenges and opportunities. BALANCE, the focus of Part 3 of my “How Fit is Your Business?” series, plays a key role in identifying and leveraging those opportunities.

Does your organization have access to a diverse network of skills, knowledge, talent, and resources to respond to opportunities and challenges as they arise?

With the Winter Olympics upon us, I am appreciating more than ever how balance is necessary for success in all competitive sports. Just watch Mikeala Shiffrin dance through a slalom course, or Nathan Chen leap into another quadruple jump on ice, landing perfectly on one foot, and you will see what I mean. You would be hard-pressed to name a sport where balance was not a key success factor.

Author, Practicing Dynamic Balance

We understand balance, in physical terms, as not just the ability to maintain equilibrium and focus, but to regain balance during the countless times it will be disrupted. For me, as a Masters Alpine Racer, slalom offers the greatest opportunity to practice this aspect of balance. It is the most technical of the alpine events, as the gates are set the closest together, requiring high-speed shifts in direction and balance. The event is sometimes referred to as “a series of linked recoveries”. The skiers that excel are not necessarily those who never lose their balance, but those that master the art of recovering it.

What Does Balance Look Like in Your Organization?

By using the fitness metaphor, we can move beyond purely metric-based approaches to balance, such as Balanced Scorecard, the strategic and performance management system, and inspire fresh thinking and practices.

In this post, I highlight three key aspects of organizational balance.

Stability: Identifying gaps in your Relational Web
Reflection: Identifying Growth Opportunities
Quality of Life: Making Time for Work, Play and Rest

Stability: Identifying Gaps in your Relational Web

One of the keys to sustained business success is implementing management practices, systems, and processes that balance Flexibility and Stability. Both are essential, though many leaders mistake stability for control when, in fact, stability is dynamic (just watch one of the Olympic mogul competitions to see what I mean).

Rather than being static, balance is the ability to make countless adjustments and adaptations while maintaining focus on a clear vision or goal.

One of the most effective ways to ensure the capacity to make those adjustments while making forward progress is to weave a robust Relational Web. Like the spider web that inspires it, your Relational Web has the capacity to expand and strengthen as conditions require. It consists of your web of skills, knowledge, talent, and resources that you need to be able to tap at a moment’s notice when things don’t go as planned or when a new opportunity emerges.

While your web is more than your social network, it includes it, and for good reason. A recent study of 180 teams at Google found that the most productive had leaders with the largest and most diverse social networks. How did they build those networks? One notable strategy was to consistently rotate their lunch partners.

Too often, we stay within our comfort zone socially, or tend to stay within familiar experiences. Comfort is wonderful in reinforcing and confirming our value, but it does little to expose us to new knowledge, perspectives or resources.

Learn How to Identify Gaps in Your Relational Web

Identify the gaps in your Relational Web to ensure that you have the balance to be effective when things don’t go as planned. Take a few minutes to consider if you have ready resources for when you need to:

Create a solution for, or resolve an unfamiliar customer issue
Learn a new technology
Make sense of a complex situation (business, interpersonal, political/governmental, other)
Deal with a difficult interpersonal/cross-cultural situation
Pursue a new idea or opportunity
Understand a change in business strategy
Change course in response to a market, regulatory or other external shift

Very likely, if you thought about specific people and resources you might tap for each occurrence, you discovered some gaps in your Relational Web, or found that the same names popped up more than once. Identifying the gaps in your Relational Web is the first step to expanding and strengthening it for more stability. You can find more ideas and strategies to do just this in The Agility Shift.

Reflection: Identifying Growth Opportunities

This series began with an invitation and guide to reflect on your organization’s Strengths. This practice is both energizing and Strength-building, as the reflection process itself can help amplify your assets and inspire leaders at all levels of your organization to

Training, no matter if we are working out, or planning the future of our organization, means pushing performance to the next level.

live into them more fully. Often, a renewed appreciation for your strengths as individual leaders, teams and as an organization as a whole is enough to inspire innovative solutions to previously vexing issues.

Strength reflections can also lead to the discovery of new growth opportunities. For example, as you reflect on recent successes and look ahead to your aspirations to the year ahead, consider:

What new strategic alliances or partnerships could help you reach your goals?
What new learning approaches or resources will be needed?
What new skills, knowledge and talent will you need to foster internally or externally?
What leadership qualities do you want to recognize and reinforce? How will you do that in a way that positively builds on your culture?

These are just a few reflections that can lead to generative ideas and action for more Balance in the year ahead. Athletes and businesses alike must regularly shift their development focus based on current needs and long-term goals. Expect this to be a dynamic process. For example, in any given time period you may need to shift your focus from strength to flexibility, or from endurance (the topic of Part Five in our series) or to balance, itself.

Quality of Life: Making Time for Work, Play and Rest

It’s not balanced if it’s not sustainable. As innovators, we are all biased towards action. This can be our blessing and our curse. Balance is as much about effective resting and playing, as it is about effective action.

I have written extensively about the need to create space (literal, social, psychological, emotional and metaphorical) for play in my book, From Workplace to Playspace. Playspace is the space for the play of new ideas, for people to play new roles, for improvised play and for more play in the system. It is not necessarily about the “funny hats and games” kind of play, though I admit to being a fan of spontaneous silliness in the right context. Playspace is essential for any agile system. If there is no room for play, there is no room for responding effectively to the unexpected because both require space to maneuver.

Play and playspace also provide an opportunity to rejuvenate, which we all need to stay in balance!

No System Can Sustain Itself Without Rest

There is no shortage of research cataloging the diminishing returns of overworking. When we are regularly pushed beyond capacity, our minds, bodies, and spirits lose their ability to be effective, let alone to be creative and agile. Balance includes a healthy dose of rest to off-set all of that activity. The occasional all-hands-on-deck marathon in response to a crisis or opportunity is to be expected. If it becomes business as usual, expect to see a drop off in productivity and innovation, not to mention in the engagement and retention of your top talent.

It may be tempting to concentrate all of your organizational fitness strategy on activity because that is when it feels like things are really getting done (and who doesn’t love getting things done?!). However, sustainable success includes balancing all of that action with Rest and Play as part of your organizational fitness strategy.

In the next post of this series, I will explore the fourth “fit” business indicator: Speed and Mobility.

How Fit is Your Business? Part 2 Flexibility

January 19, 2018January 30, 2018Pamela Meyer

How Fit is Your Business? Part 2: Flexibility

In Part 1 of this series, we’ve already learned that keeping your business “Fit” will keep your moves agile. Agility, along with adaptability and resourcefulness, are the keys to maintaining our next business performance indicator: Flexibility.

Have you developed the competence and capacity to adapt when things don’t go as planned?

Remember, strength and flexibility are interconnected. The more flexible you are physically the more access you have to the strength in the entire length of your muscles. However, too much flexibility without strength can lead to instability.

In the gym, if we only concentrate on strength, our muscle fibers shorten and limit our flexibility and range of motion (you’ve heard of the term ‘muscle-bound’), which can lead to injury.

In business, flexibility means being able to use your core strengths to adapt to and respond effectively to both challenges and opportunities.

This is the essence of what I have come to call The Agility Shift. Without the capacity for agility, no business can sustain its relevance or results.

Practice Flexibility

Just as our bodies need intentional practices to maintain flexibility, so do our organizations. Without intention, the muscles in our bodies and our organizations will atrophy.

We can all name brands, businesses, even entire industries that allowed their success to lull them into believing that they did not need to continue to adapt and innovate. Most athletes know they are only as good as their most recent competition. This knowledge motivates them to jump right back into the gym soon after a successful competition.

Continuous training means you are always pushing performance to the next level, no matter whether you are working out or planning the future of your organization .

How Can You and Your Organization Become More Flexible in 2018?

I highlight several ways highly flexible and innovative organizations stay that way in my books From Workspace to Playspace and The Agility Shift. It starts with a mindset shift and extends to shifts in the ways you work and do business, as well as how you implement and use highly adaptable systems and processes.

One of the best ways to improve collaboration and flexibility only takes a few minutes. Try it the next time you meet with your team. Kick off your meeting with a quick improv or agility exercise, here is one of my favorites.

Where and how do you and your team “work out” to maintain your strength and flexibility to meet the next opportunity?

How Fit is Your Business? Part 1 Strength

January 12, 2018January 15, 2018Pamela Meyer

How Fit is Your Business? Part 1: Strength

Keeping Your Business “Fit” Will Keep Your Moves Agile!

As you regroup and refocus on goals for the coming year, I will use fitness as both a metaphor and framework to help inspire some fresh thinking and approaches.

Illustrated by the “How Fit is Your Business?” graphic to the right, each of the next several posts will explore a new dimension of fitness: Strength, Flexibility, Balance, Speed and Mobility and Endurance.

Remember these are all necessary components of physical fitness and as you work toward your personal goals, consider giving your organizational fitness the same attention. Let’s start with Strength!

Strength: Do you know your strengths and consistently build on and leverage them?

As with personal fitness, organizational fitness begins with strength. The core muscles of a fit organization are:

Vision, Mission, Values
Strength is just one of the five indicators that describe athletic, as well as workplace success. Click here for all five.
Core Competencies
Relevance

Just like the muscles in our body, our organizational strengths run throughout our entire system. Hence, strength doesn’t come to us just by purchasing a gym membership (if only it were so!), it comes from building a routine and continuous practice.

Strength alone, of course, does not amount to fitness; it must be developed along with the other aspects. If you have ever seen someone who only spends their time in the weight lifting section of the gym, you know what I mean. This is where the term muscle-bound comes from.

Focusing only on strength can literally bind your joints and inhibit your full range of motion. Strength and flexibility enhance each other. Stretching the muscles actually allows for access to the power of the whole length of the muscle fiber. Shorter muscles, would mean less strength and a smaller range of motion. Simply focusing on flexibility without strength can lead to a total lack of stability.

Translate this to the capacity of individual leaders, teams and even entire organizations and the same is true: Only focusing on one or two core competencies (e.g. efficiency) without learning continuously to stay relevant to the changing needs and opportunities in the market limits your ultimate competitive strength.

Consequently, being overly responsive without attention to your core strengths can quickly lead to organizational instability.

If you have not already identified your strengths and core competencies, NOW is the perfect time.

The activity outlined below can be an individual reflection, or a more comprehensive growth opportunity for your team or entire organization. Start with an appreciative reflection on this past year and ask:

When was I or were we at our best? (When were we best engaging our talent and having the biggest impact?)
What was happening?
What were we doing, thinking and feeling?
How did we work together or tap our resources for the greatest impact?
What contributed the most to our success?

Next, give yourself time to reflect on your answers and, if you are doing this as a team or organization, provide a chance for team members to interview their colleagues and compile their responses into themes.

Finally, with your strengths in hand, generate ideas for how you can be more intentional in developing and building on these strengths in the new year.

For example, if one of your strengths is cross-departmental collaboration and communication or working with strategic partners, how might you improve on this in 2018?

What will it cost you NOT to be AGILE? – Cost Benefit of being Agile

January 3, 2018November 3, 2024Pamela Meyer

What will it cost you NOT to be agile this year? Here’s what to do about it!

Welcome to the new year! Full of possibilities, new goals and initiatives. Speaking of new initiatives: in working with organizations, I am often asked to help make the business case for improved agility to ensure buy-in from leadership, the board and across the organization. The case is compelling and I’ve detailed it in my recent book and a number of previous articles, as well as in every keynote and workshop I give.

The case includes studies that show a strong relationship between organizational agility and sustained results (which, of course, is the ultimate metric for agile success). In my workshops, I regularly invite participants to identify their own industry or even role-specific ROI for agility. We start by asking: What will be improved if you or your team/organization were more agile?

Many respond with variations of examples I have already shared, such as increased market share and improved time to market. Others struggle to identify specific success indicators. When people struggle to identify what could be improved, I have found it often helps to flip the question and ask:

What will it cost you NOT to be more agile?

Or what will you lose if your competitors are more agile than you in 2025? It may be helpful to answer this question in 1, 3, 5 and 10 year increments. While indicators like market share and time to market are still at risk, flipping the question might also unearth more costs.

Here are just a few candidates:

Brand relevance
Ability to attract and retain top talent
Customer satisfaction/loyalty
Overall competitiveness
Profitability

Increasingly, in most industries today, within a few years not becoming more agile is actually an existential threat. For example, more than half of the companies listed in the Fortune 500 list in 2003 no longer existed in 2023.

Determining the potential cost or benefit of becoming more agile in 2018 is more than an intellectual exercise. It is an opportunity to engage the passion and commitment necessary to sustain agile practices across the enterprise.

In the Harvard Business Review article that previewed his still influential book, Leading Change (1996), John P. Kotter identified not establishing a great enough sense of urgency as the number one reason change efforts fail. Unless your ability to be agile is elevated to an urgent strategic priority, your likelihood of success is minimal.

cost benefit of being more agile The good news is that for those that develop this sense of urgency, the success rate may be as high as 75% (Kotter, 2006). As you look ahead to all you want to create and accomplish in the new year, take time to engage your colleagues’ hearts and minds in the urgent need to develop organization-wide competence, capacity and confidence to execute your strategy with agility.

Kotter, J. (2006). Leading change: Why transformation efforts fail. Harvard Business Review, Best of HBR, 2006 (1710), 1-10.

Need help becoming more agile this year?

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Give the Gift of Agility

November 29, 2017November 29, 2017Pamela Meyer

Give the Gift of Agility

There can be no doubt, the holiday season is upon us! I’m certain that many of you, like myself, are currently sorting through a barrage of shopping bags and cyber sales, and like me, you find yourself in search of a meaningful gift for each person on your list.

After a year of great work, I particularly enjoy recognizing colleagues, mentees and team members with a token of my appreciation. I’ve found gift cards, customized coffee mugs and stylish office supplies were appreciated (if only for the thought), but having worked with many colleagues for years, I sometimes needed a fresh idea. This year I’ve been thinking about ways to give the gift of agility.

Here are four ideas that might fit the bill for your colleagues and team members:

Give a Stretch Experience

Offer to cover the cost of a stretch experience up to a set amount. The only guideline being that it offers a chance for your team members to venture beyond their routine and do something that scares them. Afterward have them share their experience and lessons learned with the rest of the team.

Give Improvisation

Improv classes are a great way to help people out of their comfort zones. While having fun and building their confidence your team will expand their ability to think and collaborate on their feet. In the Chicago area, check out the Training Center at CSz Chicago http://www.cszchicago.com/training-center/, or many other great options near you.

Give The Agility Shift to Your Team

Share a book on business Agility that you’ve enjoyed. Your colleagues and team members will appreciate you sharing a book that has impacted your own professional development. Don’t stop there, everyone loves a party; include an invitation to your first Agile Book Club gathering. Bringing the team together for a book and/or journal club is a great way to build community, generate ideas and reinforce a culture of collaboration and resource sharing. I can recommend reading The Agility Shift as a fun and engaging way to kick off the series! http://pamela-meyer.com

Give the Gift of Giving Back

One of the most rewarding ways to give is when you see the immediate impact of your gift in your community in a way that reinforces your values. This year Meyer Creativity Associates is supporting the values of innovation, arts and youth education with a donation to The Albany Park Theater Project. If you already have a relationship with a non-profit or community organization, identify their current needs and organize a gift to help them meet those needs. Better yet, organize a volunteer day or afternoon to support the organization as a team. Not sure how to find the right fit? You can identify a volunteer opportunity in the Chicago area by checking out https://www.chicagocares.org or find an opportunity anywhere in the US at https://www.volunteermatch.org.

What gifts are you giving this year to recognize your colleagues’?

Intentional Agility – Don’t Leave Agility to Chance

September 14, 2017November 3, 2024Pamela Meyer

In the past several years working with organizations that want to be more agile and innovative, I have noticed a common theme: Those that are successful don’t leave their agility to chance. Agile leaders, teams and organizations intentionally and consistently maintain a mindset, behaviors and practices that enhance their capacity to respond effectively to unexpected challenges and opportunities.

I have outlined a number of these practices in past posts that focus on individual and team agility.

If You Are Not Challenging Yourself, You Are Not Changing

The best way to ensure you and your organization are maintaining and expanding your capacity for agility is to practice intentional agility. The slogan (“Don’t leave agility to chance”) is regularly shouted out during the spin classes and boot camps I (sometimes reluctantly) take to maintain my own fitness and physical agility. The boot camp coaching, however, applies well beyond the gym.

intentional agility

The blessing and curse of the human (and by extension) organizational condition is that we tend to default to our comfort zones and routines. Even experiences that were once a stretch (such as a challenging workout) can become a comfortable routine over time. This is why learning agile leaders are constantly seeking out new stretch experiences and are always acquiring new skills and knowledge.

The bottom line is that sustained performance over time, the truest indicator of agility, takes regular, intentional practice.

You would not expect to become a contender in a tennis tournament, 5K race or even weekend softball league while reclining on your couch, any more than you can expect to compete in an ever-changing marketplace by resting on past successes.

Want to assess your current capacity for agility and discover the best place to put your time and resources?

Take the Agility Shift Inquiry: http://www.theagilityshift.com/

What intentional practices do you employ to maintain and expand your ability to respond to new opportunities and challenges?

Reclaiming Play (at Work)

April 16, 2012October 28, 2019Pamela Meyer

[Reprinted with permission from DePaul Workplace Learning blog]

If you are like most of us, you likely got the idea along the way that work and play are incompatible. Work is serious, focused and productive while play is silly, unfocused and unproductive. This belief was socialized into us from a very early age with parents and caregivers who shooed us away when we attempted to recruit a playmate with “Not now, honey, can’t you see I’m working?”

Pamela talks about putting more play into work in this recent First Business Interview

As it turns out individuals and organizations that chose not to believe that work and play must live in separate domains are thriving. Google, one of the most successful businesses of all time, lists on its website one of the “Top Ten Reasons to Work at Google”: ‘‘Work and play are not mutually exclusive: It is possible to code and pass the puck at the same time.’’

Google and many other organizations embrace two forms of play:

— Diversionary

— Engaging

Diversionary play is when we take a short break to play a game, stretch, participate in a contest. This type of play refreshes and energizes us, while building social bonds that are crucial to getting work done. Research also shows that when people return from diversionary play or short warm-up activities they are more creative and engaged (Conti, Amabile, & Pollack, 1995).

Engaging Play is when the work itself becomes a form of play. People are playing with new ideas, enthusiastically playing new roles, creating more play (flexibility) in the system and developing the capacity for improvised play. This form of play can come to life in a committee meeting, over coffee with a colleague or even working solo. The most important thing is that you are giving yourself permission to explore new ideas and perspectives and doing so from a place of intrinsic motivation.

Each of these forms of play reinforces the other. When we regularly take play breaks we return refreshed and energized to approach our work more playfully and creatively. When our work is a form of play, we are likely to enjoy diversionary activities with our colleagues and continue to build a culture of innovation, learning and change.

Conti, R., Amabile, T. M., & Pollack, S. (1995). The positive impact of creative activity: Effects of creative task engagement and motivational focus on college students’ learning. Personality and Social Psychology Bulletin, 21, 1107-1116.

Reflections on the Co-creative Process: Giving, Getting & Taking Permission

December 3, 2011September 14, 2015Pamela Meyer

Reprinted From SNL Writing News: Writing information for DePaul University’s School for New Learning faculty and staff

Wednesday, November 23, 2011

SNL faculty member & author, Pamela Meyer, discusses her latest book Permission: A Guide to Generating More Ideas, Being More of Yourself and Having More Fun at Work

1. What inspired you to write this book?

I discovered the power of permission during my research on adults’ experiences learning to improvise, and which I wrote about in my last book, From Workplace to Playspace (Jossey-Bass, 2010). Improvisation initially feels very risky for most people and when someone (or several people) help co-create a safe, dynamic space for risk-taking, the chances that real learning and transformation will happen greatly increase. When people feel they have permission via someone else taking a risk and not being ridiculed (or even receiving positive feedback), a wonderful shift starts to happen: people start generating more ideas, being more of themselves and having more fun (which is why we made this the subtitle of the book). This concept extends to all areas of adult life, especially at work, where we often gauge our behavior based on the social cues around us. We may hear people talking about the importance of risk-taking, playing around with ideas and being authentic, but unless people actually see the behavior in action, they may not feel they have actual permission to do so.

The concept of permission and the role of the permission-giver resonated a lot with readers and workshop participants as I traveled the country talking about the book, as well as with, graphic facilitator, Brandy Agerbeck (with whom I have collaborated often over the years). Brandy is very interested in giving people permission to draw and to explore their capacity for visual thinking and communication. After an initial informal conversation to play around with the idea of the book, we decided to meet to brainstorm a long list of permissions we sometimes need to remind ourselves to give, take and get. These include permission to be silly, use our whole bodies, question, take a break and many more.

2. Permission was a collaborative effort with graphic facilitator Brandy Agerbeck. Can you tell us a little bit about the co-creation process?

After brainstorming our initial list of about 35 permissions, Brandy and I met a few times to discuss the dimensions of each permission and help each other think as playfully and expansively as possible about each of them. This served as inspiration for me to begin writing and Brandy to begin playing with various images that reflected and/or evoked each permission. While we each worked to our strengths (me, writing and Brandy, creating the images), we chose to call ourselves co-creators, rather than the more traditional titles of author and illustrator. We felt that separate titles didn’t fully honor how we worked together, which was very collaborative and co-creative. We soon discovered that Amazon does not have the option to list yourself as a “Co-creator”, so you will see us both listed as authors, which doesn’t accurately reflect our collaboration either. We are clearly breaking new ground here.

3. What was your process for writing, revising, and editing this book? For example, did you work with an outline, did you experience writer’s block, did you have outside reviewers, how long did it take, how many drafts, any major changes to organization/structure of the ideas/sections?

In terms of our individual processes, I call myself a “turtle” when it comes to writing. I like to write very first thing in the morning, at least five days a week, though often I only write for 30-45 minutes. I gave myself a quota over the summer of drafting three permissions a week. Every Friday I would send the week’s writing to Brandy, who would read the permissions, make notes to provide feedback, and begin working on the images. If I am a turtle, Brandy is more of a rabbit in her work process. She likes to work in bursts, so would often wait until she has 10 or 12 images to start working on and then hole up in her studio to work on her drafts. We would then meet in person go through our drafts, each giving the other feedback and continuing our brainstorming, which would send us back to work on the next iteration individually. Along the way we shared sections with trusted readers for feedback, and also decided to cut a few of the permissions that either seemed a bit redundant, or just didn’t excite us as much as the others.

I can’t say I experienced writer’s block per se, because of my discipline to write every morning. Just like exercising when we don’t feel like it, or going to work when we might rather be doing something else—writing is a discipline. I would sometimes move on to work on another section of the book, if nothing was coming to me thinking about the section in front of me, and I always wrote something each day. We continued this iterative process through to the end of the summer and by early September agreed that we had a solid draft of the book. At this stage we moved into production mode.

4. What made you decide to forgo the traditional publishing route and use self-publishing?

There were two main reasons we chose to self-publish this book 1) Speed to publication and 2) Creative control. My first two books were represented by agents and published by major publishers. These were generally good experiences and certainly useful in building my credibility as an expert in the field of creativity and organizational change. At the same time, with traditional publishing, there are a lot of other stakeholders in the process from the agent, who wants to choose a publisher who offers the biggest advance (not always the best choice for any given book) to the marketing department, who may have the final say on your title and cover design (which might have little to do with the actual contents of the book) and list price. Brandy and I had a very clear vision of what this book would look and feel like, as well as our target audience. We did not want to get caught up in convincing others of the value of our vision, nor did we want to slow the process down. If we had gone with a traditional publisher, we would likely be looking at a publication date of up to a year later than when we were actually able to get the book out. We both wanted to have it out quickly to build on the momentum of the Workplace to Playspace readership and also to have it out in time for holiday gift-giving. By self-publishing via Amazon’s CreateSpace service, we were able to control all of the creative choices, the cover price and the timing.

5. What specific publishing services did you use from Amazon? Would you self-publish again? If so, would you purchase any additional services, or do without any of the services you used this time?

We were lucky to have between us many of the competencies necessary to take the book from conception through to publication. I had a lot of knowledge about the overall production and distribution process and Brandy had the skills and talent to do the full layout with images, design our cover and properly prepare the pdf document for uploading. We did pay for light editorial services to catch typos, unintended word repetition, etc.

We would both definitely consider self-publishing again. If I were not working with someone with a design background, I would consider using their design services, and would definitely use the editorial services. Both were more cost-effective than hiring these separately from outside vendors, and we were happy with the overall quality and efficiency of the process.

6. Do you have any words of advice or tips for aspirant writers?

Writing Advice: Think of writing as a discipline. Don’t wait for inspiration or until you get the perfect writing space, your house is clean, or you get one more credential. Pick a topic and write.

My two cents on publishing: Before you decide whether or not to self-publish or to explore traditional publishing, you need to be able to answer the question: what do I hope to accomplish with this book? If your primary goal is to get something out quickly to a target audience with whom you already have a relationship, self-publishing may be your best option. If you really want the additional credibility and visibility that comes with a mainstream publisher, and are willing to let go of some control and are patient about the time it takes, consider an established traditional publisher.

As you make your decision, pay attention to how the publishing and bookselling industry is changing. More people are shopping for and buying their books online, as opposed to in bookstores than ever before. Many also prefer e-books, which is why we were sure to have our book converted to Kindle. Book buyers are making decisions based on word-of-mouth marketing, price and convenience, more than the name of the publisher. If you have a great marketing plan, strong social media presence and a good reputation in your field, self-publishing may be for you.